API Reference

Assign an operator to a conversation

put
https://live-mt-server.wati.io/api/ext/v3/conversations//operator

Assign an operator to a conversation. PUT /api/ext/v3/conversations/{target}/operator.

Permissions

For API access tokens and OIDC tokens, satisfy at least one of: api, conversationsv3:write, wati_integration:write. API access tokens may satisfy a listed scope through the configured scope hierarchy; OIDC tokens are checked against their scope claims. Legacy JWT authentication does not use this scope check. Authentication, role, tenant, and applicable feature or plan checks still apply. For HTTP 403, check the credential type, applicable scopes, roles, and workspace access; 403 does not always mean a missing scope. Authentication/authorization failures do not guarantee a JSON response body.

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Path Params
string
required

The target conversation in the following formats:

  • ConversationId: The unique ID of a conversation.
  • PhoneNumber: The conversation's phone number (e.g., 14155552671).
  • Channel:PhoneNumber: A combination of the channel (name or phone number) and the recipient's phone number (e.g., MyChannel:1415552671, 123456789:1415552671).
Body Params

Request model for assigning a conversation operator.

string | null
required

Email of the assignee. If not provided, the conversation will be assigned to the bot operator.

Headers
string
enum
Defaults to application/json-patch+json

Generated from available request content types

Allowed:
Responses

401

The request is unauthorized.

429

Too many requests. Either the rate limit has been exceeded or usage limits have been reached.

Updated 3 months ago

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Response
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application/json

Updated 3 months ago