{
"eventType": "chatbotTriggered",
"id": "1a2b3b4d5e6f7g8h9i10j",
"created": "2022-10-14T05:53:01.3833674Z",
"whatsappMessageId": "abcdefghi_jklmnop",
"conversationId": "a1b2c3d4e5f6g7h8i9j10",
"ticketId": "m1n2o3p4q5r6s7t8u9v10",
"text": "Hello there",
"type": "text",
"data": null,
"timestamp": "1665726781",
"owner": false,
"avatarUrl": null,
"waId": "911234567890",
"messageContact": null,
"senderName": "wati user",
"listReply": null,
"replyContextId": null,
"chatbotId": "123456",
"channelId": null,
"channelPhoneNumber": "17435002445",
"bsuid": "HK.xxxxxxxxxxxxx",
"parentBsuid": "HK.ENT.xxxxxxxxxxxxx",
"username": "@bob"
}Field Descriptions
| Field Name | Type | Description |
|---|---|---|
| eventType | string | Event type identifier: "chatbotTriggered" |
| id | string | Unique identifier for the message that triggered the chatbot |
| created | string | ISO 8601 timestamp when the event occurred |
| whatsappMessageId | string | WhatsApp's unique message identifier |
| conversationId | string | Unique identifier for the conversation thread |
| ticketId | string | Unique identifier for the support ticket |
| text | string | The text content of the message that triggered the chatbot |
| type | string | Type of message content |
| data | object/null | Additional data payload for non-text message types |
| timestamp | string | Unix timestamp when the message was sent |
| owner | boolean | Indicates if the message was sent by the account owner |
| avatarUrl | string/null | URL to the sender's profile picture |
| waId | string | WhatsApp ID of the message sender |
| messageContact | object/null | Contact information shared in the message |
| senderName | string | Display name of the message sender |
| listReply | object/null | Data for list selection replies |
| replyContextId | string/null | Reference ID for the message being replied to |
| chatbotId | string | Unique identifier of the chatbot that was triggered |
| channelId | string/null | Identifier for the communication channel |
| channelPhoneNumber | string | Phone number of the WhatsApp Business account |
| bsuid | string/null | Business Solution User ID — stable cross-channel identifier. Only present when available. |
| parentBsuid | string/null | Parent BSUID — enterprise-level identifier. Only present when available. |
| username | string/null | Human-readable username handle. Only present when available. |