For AI agents: visit https://docs.wati.io/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI. Append .md to any documentation page URL to get its markdown version.
JSON
{
"eventType": "call.status",
"call_id": "call_wati_987654321",
"metadata": {
"direction": "inbound",
"status": "completed",
"from_number": "+12025550101",
"to_number": "+12025550199",
"duration_seconds": 332,
"timestamp": "2026-02-23T10:15:45Z",
"operator_id": "operator_sarah_01",
"team_name": "Customer Support"
},
"bsuid": "HK.xxxxxxxxxxxxx",
"parentBsuid": "HK.ENT.xxxxxxxxxxxxx",
"username": "@bob"
}Field Name Type Description eventType string Event type identifier: "call.status" call_id string Unique identifier for the call session metadata object Call metadata object containing call details metadata.direction string Call direction: "inbound" or "outbound" metadata.status string Call status: "ringing", "in_progress", "completed", "missed", "failed" metadata.from_number string Phone number of the caller metadata.to_number string Phone number of the callee metadata.duration_seconds integer Duration of the call in seconds (0 if not completed) metadata.timestamp string ISO 8601 timestamp of the status change metadata.operator_id string Identifier of the operator handling the call metadata.team_name string Name of the team the operator belongs to bsuid string/null Business Solution User ID — stable cross-channel identifier. Only present when available. parentBsuid string/null Parent BSUID — enterprise-level identifier. Only present when available. username string/null Human-readable username handle. Only present when available.
