{
"eventType": "sentMessageREAD",
"statusString": "Read",
"id": "69379d712121170062109295",
"whatsappMessageId": "wamid.HBgNODYxMzEzMzg4MzI5NxUCABEYEjhCOEREOUEwNDRFNjJDM0UxOQA=",
"conversationId": "68cba30657578adb12b3349e",
"ticketId": "69379d6b2519daaab68e4dbd",
"text": "hi",
"type": "text",
"timestamp": "1765252464",
"assigneeId": "65a109075665615b5cf65262",
"operatorEmail": "[email protected]",
"channelId": null,
"channelPhoneNumber": "17735704742"
}Field Description
| Field | Type | Description |
|---|---|---|
| eventType | String | The type of webhook event. Always "sentMessageREAD" for this webhook |
| statusString | String | Human-readable status of the message. Shows "Read" when the message has been read |
| id | String | Unique internal identifier for this message |
| whatsappMessageId | String | WhatsApp's unique message identifier (WAMID) for tracking messages in WhatsApp's system |
| conversationId | String | Unique identifier for the conversation thread this message belongs to |
| ticketId | String | Unique identifier for the support ticket associated with this conversation |
| text | String | The actual text content of the message that was sent |
| type | String | The message type. Common values include "text", "image", "document", etc. |
| timestamp | String | Unix timestamp indicating when the message was originally sent |
| assigneeId | String | Unique identifier of the agent or user assigned to handle this conversation |
| operatorEmail | String | Email address of the operator/agent who sent the message |
| channelId | String/Null | Identifier for the communication channel. May be null for direct WhatsApp messages |
| channelPhoneNumber | String | The phone number associated with the WhatsApp Business account that sent the message |