Wati is the ultimate WhatsApp management tool for your business.
By providing the following key features, Wati enables your team to:
- Connect with customers in real-time without sharing devices or switching tools
- Access 2 Billion+ WhatsApp users
- Send broadcasts via WhatsApp to targeted customers
- Manage concurrent customer messages with a unified inbox
- Get data-driven insights
Please keep in mind that the APIs described in this doc complement the use of the Wati user interface.
API versions
WATI offers two API versions:
- API V3 (recommended) — Use this for all new integrations. Endpoints use the
/api/ext/v3/...path. - API V1 (legacy) — The older API, still available but not recommended for new projects. Some endpoints in this spec use an
/api/v2/...path — these are updated variants within V1, not a separate API version.
Both versions are documented in the sidebar under their respective sections.
The WATI navigation bar contains the following tabs:
- Dashboard: displays real-time statistical information.
- Broadcast: schedule, trigger and monitor broadcast template messages.
- Contacts: list of contacts and contact management (add, remove, update existing contacts).
- Team Inbox: collaboration on chats.
- Automation: Set up some keywords for a bot to auto-reply, and set up some rules to trigger template messages eg: non-office hours, expired, waiting, etc.
Group Demo
The Wati team delivers a group demo twice a week. Please feel free to attend them if you are looking to integrate WhatsApp/WATI with your own system using APIs and Webhooks.