WhatsApp Team Inbox (WATI) is the ultimate WhatsApp management tool for your business.
By providing the following key features, WATI enables your team to:
- Connect with customers in real-time without sharing devices or switching tools
- Access 2b+ WhatsApp users
- Send broadcasts via WhatsApp to targeted customers
- Manage concurrent customer messages with a unified inbox
- Get data-driven insights
Please keep in mind that the APIs described in this doc are to compliment the use of the WATI CRM user interface.
If you do not require a ready-to-use interface or want to build your own customised solution, we'd recommend switching to our API gateway plan to gain complete access to the official Whatsapp APIs/webhooks. Reach out to us to switch plans: [email protected]
WATI navigation bar contains the following tabs:
- Dashboard: displays real-time statistical information
- Broadcast: schedule, trigger and monitor broadcast template messages
- Contacts: list of contacts and contact management (adding, editing, removing)
- Team Inbox: collaboration on chats
- Automation: Setup some keywords for bot to auto reply, and setup some rules to trigger template message eg: non office hours, expired, waiting,...