Introduction

Wati is the ultimate WhatsApp management tool for your business.

By providing the following key features, Wati enables your team to:

• Connect with customers in real-time without sharing devices or switching tools
• Access 2 Billion+ WhatsApp users
• Send broadcasts via WhatsApp to targeted customers
• Manage concurrent customer messages with a unified inbox
• Get data-driven insights

Please keep in mind that the APIs described in this doc complement the use of the Wati user interface.

API versions

WATI offers two API versions:

• API V3 (recommended) — Use this for all new integrations. Endpoints use the /api/ext/v3/... path.
• API V1 (legacy) — The older API, still available but not recommended for new projects. Some endpoints in this spec use an /api/v2/... path — these are updated variants within V1, not a separate API version.

Both versions are documented in the sidebar under their respective sections.

API base URL and tenant routing

Use https://live-mt-server.wati.io as the API host.

• V3: https://live-mt-server.wati.io/api/ext/v3/... — do not add a tenant ID to the path.
• Legacy V1/V2: https://live-mt-server.wati.io/{tenantId}/api/v1/... or https://live-mt-server.wati.io/{tenantId}/api/v2/... — replace {tenantId} with your WATI workspace (tenant) ID.

tenantId identifies the WATI workspace for a legacy request; it is not a phone number. Each legacy endpoint declares it as a required path parameter.

The WATI navigation bar contains the following tabs:

• Dashboard: displays real-time statistical information.
• Broadcast: schedule, trigger and monitor broadcast template messages.
• Contacts: list of contacts and contact management (add, remove, update existing contacts).
• Team Inbox: collaboration on chats.
• Automation: Set up some keywords for a bot to auto-reply, and set up some rules to trigger template messages eg: non-office hours, expired, waiting, etc.

Group Demo
The Wati team delivers a group demo twice a week. Please feel free to attend them if you are looking to integrate WhatsApp/WATI with your own system using APIs and Webhooks.