Introductions

WhatsApp Team Inbox (WATI) is the ultimate WhatsApp management tool for your business.

By providing the following key features, WATI enables your team to:

  • connect with customers in real-time without sharing devices or switching tools

  • access 2b+ WhatsApp users

  • send broadcasts via WhatsApp to targeted customers

  • manage concurrent customer messages with a unified inbox

  • get data-driven insights

WATI navigation bar contains the following tabs:

  • Dashboard: displays real-time statistical information

  • Broadcast: schedule, trigger and monitor broadcast template messages

  • Contacts: list of contacts and contact management (adding, editing, removing)

  • Team Inbox: collaboration on chats

  • Automation: Setup some keywords for bot to auto reply, and setup some rules to trigger template message eg: non office hours, expired, waiting,...

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