{
"eventType": "sessionMessageSent_v2",
"localMessageId": "16bf77ae-79e8-1e88-8b78-96",
"chatbotTriggeredEventId": null,
"id": "693fd65f961dc",
"whatsappMessageId": "wamid.HBgNODYxMzEzMzg4MzI5NxUCAOEM0NTYxRTlBMwA=",
"conversationId": "68cba3adb12b3349e",
"ticketId": "693fd648545f54",
"text": "hello",
"type": "text",
"data": null,
"timestamp": "1765791326",
"owner": true,
"statusString": "SENT",
"assigneeId": "65a109615b5cf65262",
"operatorEmail": "[email protected]",
"operatorName": "de",
"waId": "86197",
"replyContextId": "",
"channelId": null,
"channelPhoneNumber": "177742"
}Field Descriptions
| Field Name | Type | Description |
|---|---|---|
| eventType | string | The type of webhook event being triggered |
| id | string | Unique identifier for this message event |
| whatsappMessageId | string | WhatsApp's unique identifier for the message |
| conversationId | string | Unique identifier for the conversation thread |
| ticketId | string | Unique identifier for the support ticket |
| text | string | The actual text content of the message (null for non-text messages) |
| type | string | Message type, supported values include: "image", "text", "document", "location", "voice", "audio", "button", "interactive", "reaction", "video", "sticker", "contacts", "order", "catalog", "media_placeholder", "template" |
| data | object/null | Additional structured data for complex message types (null for text messages) |
| timestamp | string | Unix timestamp when the message was sent |
| owner | boolean | Indicates if the message was sent by the business (true) or customer (false) |
| statusString | string | Current delivery status of the message |
| assigneeId | string | Unique identifier of the agent assigned to handle this conversation |
| operatorEmail | string | Email address of the operator who sent the message |
| operatorName | string | Display name of the operator who sent the message |
| waId | string | WhatsApp ID of the recipient (phone number with country code) |