{
  "eventType": "sessionMessageSent_v2",
  "localMessageId": "16bf77ae-79e8-1e88-8b78-96",
  "chatbotTriggeredEventId": null,
  "id": "693fd65f961dc",
  "whatsappMessageId": "wamid.HBgNODYxMzEzMzg4MzI5NxUCAOEM0NTYxRTlBMwA=",
  "conversationId": "68cba3adb12b3349e",
  "ticketId": "693fd648545f54",
  "text": "hello",
  "type": "text",
  "data": null,
  "timestamp": "1765791326",
  "owner": true,
  "statusString": "SENT",
  "assigneeId": "65a109615b5cf65262",
  "operatorEmail": "dn@clare.ai",
  "operatorName": "de",
  "waId": "86197",
  "replyContextId": "",
  "channelId": null,
  "channelPhoneNumber": "177742"
}

Field Descriptions

Field Name	Type	Description
eventType	string	The type of webhook event being triggered
id	string	Unique identifier for this message event
whatsappMessageId	string	WhatsApp's unique identifier for the message
conversationId	string	Unique identifier for the conversation thread
ticketId	string	Unique identifier for the support ticket
text	string	The actual text content of the message (null for non-text messages)
type	string	Message type, supported values include: "image", "text", "document", "location", "voice", "audio", "button", "interactive", "reaction", "video", "sticker", "contacts", "order", "catalog", "media_placeholder", "template"
data	object/null	Additional structured data for complex message types (null for text messages)
timestamp	string	Unix timestamp when the message was sent
owner	boolean	Indicates if the message was sent by the business (true) or customer (false)
statusString	string	Current delivery status of the message
assigneeId	string	Unique identifier of the agent assigned to handle this conversation
operatorEmail	string	Email address of the operator who sent the message
operatorName	string	Display name of the operator who sent the message
waId	string	WhatsApp ID of the recipient (phone number with country code)