{
"eventType": "sentMessageDELIVERED",
"statusString": "Delivered",
"id": "1a2b3b4d5e6f7g8h9i10j",
"whatsappMessageId": "abcdefghi_jklmnop",
"conversationId": "a1b2c3d4e5f6g7h8i9j10",
"ticketId": "m1n2o3p4q5r6s7t8u9v10",
"text": null,
"type": "template",
"timestamp": "1665645642",
"assigneeId": null,
"operatorEmail": "[email protected]"
}Field Description
| Field | Type | Description |
|---|---|---|
| eventType | String | The type of webhook event being triggered |
| statusString | String | Human-readable status description |
| id | String | Unique identifier for this specific event |
| whatsappMessageId | String | WhatsApp's internal message identifier |
| conversationId | String | Unique identifier for the conversation thread |
| ticketId | String | Associated support ticket or case identifier |
| text | String/null | Message content (null for template messages) |
| type | String | Type of message sent (text, template, media, etc.) |
| timestamp | String | Unix timestamp when the message was delivered |
| assigneeId | String/null | ID of the agent assigned to handle this conversation |
| operatorEmail | String | Email of the operator/system that sent the message |