Webhook event structure and field descriptions for template message failed events in WATI platform
{
"eventType": "templateMessageFailed",
"statusString": "Failed",
"localMessageId": "fd29c1f-9033-59b2-7d72-5ac964c4c8a7",
"failedCode": "131026",
"failedDetail": "Message undeliverable",
"id": "66b2531d4931581381944612",
"whatsappMessageId": "wamid.HBgMOAE4NjY4NDkzNjAxFAIAERgSOTEENzFCNjEwMkNDNENGQUJGAA==",
"conversationId": "66b1fb044045cedb1f19538e",
"ticketId": "66bdfba190194752bb7326d7",
"text": null,
"type": "template",
"timestamp": "1665645642",
"assigneeId": null,
"operatorEmail": "[email protected]"
}Field Description
| Field | Type | Description |
|---|---|---|
| eventType | String | The type of webhook event that was triggered |
| statusString | String | Human-readable status description of the message |
| localMessageId | String | Local unique identifier for the message within WATI's system |
| failedCode | String | Error code indicating the specific reason for message failure |
| failedDetail | String | Detailed description of why the message failed to deliver |
| id | String | Unique identifier for this message within the WATI system |
| whatsappMessageId | String | WhatsApp's internal message identifier |
| conversationId | String | Unique identifier for the conversation thread |
| ticketId | String | Support ticket ID associated with this conversation |
| text | String | The actual message content. null for template messages |
| type | String | Message type classification |
| timestamp | String | Unix timestamp indicating when the message was processed |
| assigneeId | String | ID of the agent assigned to handle this conversation. null if unassigned |
| operatorEmail | String | Email address of the operator/agent who sent the message |