Template Message Sent

{
  "eventType": "templateMessageSent_v2",
  "localMessageId": "84689938-5e2-877821d672c2",
  "id": "693fd8ee21f81",
  "whatsappMessageId": "wamid.HBgNODEYEjQ3RDMzQzM2QjM3QjU1ODQ4RQA=",
  "templateId": "6929b",
  "templateName": "test_jm4",
  "created": "2025-12-15T09:46:23.4083984Z",
  "conversationId": "68b68470e93cc",
  "ticketId": "693fd6ab545f82",
  "text": " \n\n Make your messages personal using variables like name and get more replies!",
  "operatorEmail": "[email protected]",
  "waId": "86151285",
  "type": "template",
  "statusString": "SENT",
  "sourceType": "WEB",
  "headerLink": null,
  "headerType": null,
  "templateContent": {
    "headerText": "Welcome to our service",
    "footerText": "Reply STOP to unsubscribe",
    "buttons": [
      {
        "index": 0,
        "cardIndex": null,
        "type": "quick_reply",
        "text": "Yes, I'm interested",
        "url": null,
        "targetUrl": null,
        "originalUrl": null,
        "phoneNumber": null
      },
      {
        "index": 1,
        "cardIndex": null,
        "type": "url",
        "text": "Visit Website",
        "url": "https://example.com/track/abc123",
        "targetUrl": "https://example.com/page",
        "originalUrl": "https://example.com/page/{{1}}",
        "phoneNumber": null
      },
      {
        "index": 2,
        "cardIndex": null,
        "type": "call",
        "text": "Call Us",
        "url": null,
        "targetUrl": null,
        "originalUrl": null,
        "phoneNumber": "+1234567890"
      }
    ]
  },
  "channelId": null,
  "channelPhoneNumber": "174742",
  "bsuid": "HK.xxxxxxxxxxxxx",
  "parentBsuid": "HK.ENT.xxxxxxxxxxxxx",
  "username": "@bob"
}

Field Descriptions

Field Name	Type	Description
eventType	string	Event type, here "templateMessageSent_v2" indicates a template message has been sent (version 2)
localMessageId	string	Local message identifier used by the client for tracking and idempotency
id	string	Unique identifier for the message
whatsappMessageId	string	Message ID generated by the WhatsApp platform
templateId	string	Unique identifier for the template used to send this message
templateName	string	Name of the template used for sending the message
created	string	Timestamp when the message was created (ISO 8601 format)
conversationId	string	Unique identifier for the conversation, used to associate all messages within the same conversation
ticketId	string	Ticket ID used for ticket management in customer service systems
text	string	Text content of the template message
operatorEmail	string	Email address of the operator/customer service representative who sent the message
waId	string	WhatsApp ID, typically the complete phone number with country code
type	string	Message type, supported values include: "image", "text", "document", "location", "voice", "audio", "button", "interactive", "reaction", "video", "sticker", "contacts", "order", "catalog", "media_placeholder", "template"
statusString	string	Message status string, here "SENT" indicates the message has been sent successfully
sourceType	string	Source from which the message was sent, "WEB" indicates it was sent from the web interface
headerLink	string/null	Link associated with the template header, null if no header link is present
headerType	string/null	Type of header in the template (e.g., "text", "image", "video"), null if no header is present
templateContent	object/null	Structured content of the sent template, including header, footer, and buttons. Only present when the template contains these elements.
templateContent.headerText	string/null	Resolved header text of the template
templateContent.footerText	string/null	Footer text of the template
templateContent.buttons	array	List of buttons included in the template
templateContent.buttons[].index	number	Button position index (0-based)
templateContent.buttons[].cardIndex	number/null	Carousel card index (null if not a carousel template)
templateContent.buttons[].type	string	Button type: `"quick_reply"`, `"url"`, or `"call"`
templateContent.buttons[].text	string	Button display text
templateContent.buttons[].url	string/null	Tracking-wrapped URL for URL-type buttons (may differ from targetUrl if click tracking is enabled)
templateContent.buttons[].targetUrl	string/null	Resolved target URL with dynamic parameters substituted
templateContent.buttons[].originalUrl	string/null	Original URL template before parameter substitution (e.g., contains `{{1}}` placeholders)
templateContent.buttons[].phoneNumber	string/null	Phone number for call-type buttons
channelId	string/null	Identifier of the channel through which the message was sent, null if using default channel
channelPhoneNumber	string	Phone number of the channel from which the message was sent
bsuid	string/null	Business Solution User ID — a stable cross-channel identifier for the contact. Only present when available.
parentBsuid	string/null	Parent BSUID — the enterprise-level identifier. Only present when available.
username	string/null	Human-readable username handle for the contact. Only present when available.