Template Message Sent

{
  "eventType": "templateMessageSent",
  "id": "6347bc2a82538bf0845a0ba0",
  "whatsappMessageId": "abcdefghi_jklmnop",
  "templateId": "1a2b3b4d5e6f7g8h9i10j",
  "templateName": "shipping_template",
  "created": "2022-10-13T07:20:11.3921095Z",
  "conversationId": "a1b2c3d4e5f6g7h8i9j10",
  "ticketId": "m1n2o3p4q5r6s7t8u9v10",
  "text": "Hi! Your order is out for delivery",
  "operatorEmail": "[email protected]",
  "waId": "911234567890",
  "type": "template",
  "statusString": "SENT",
  "sourceType": "WEB"
}

Field Descriptions

Field Name	Type	Description
eventType	string	Event type, here "templateMessageSent" indicates a template message has been sent
id	string	Unique identifier for the message
whatsappMessageId	string	Message ID generated by the WhatsApp platform
templateId	string	Unique identifier for the template used to send this message
templateName	string	Name of the template used for sending the message
created	string	Timestamp when the message was created (ISO 8601 format)
conversationId	string	Unique identifier for the conversation, used to associate all messages within the same conversation
ticketId	string	Ticket ID used for ticket management in customer service systems
text	string	Text content of the template message
operatorEmail	string	Email address of the operator/customer service representative who sent the message
waId	string	WhatsApp ID, typically the complete phone number with country code
type	string	Message type, supported values include: "image", "text", "document", "location", "voice", "audio", "button", "interactive", "reaction", "video", "sticker", "contacts", "order", "catalog", "media_placeholder"
statusString	string	Message status string, here "SENT" indicates the message has been sent successfully
sourceType	string	Source from which the message was sent, "WEB" indicates it was sent from the web interface