2020.10.1 - Releasing on Oct 2020

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 85.0.4183.121 (Official Build) (64-bit)

  • Edge: 85.0.564.63 (Official build) (64-bit)

  • Firefox: 81.0.1 (64-bit)

  • IE 11.1082.18362.0

WATI Web Enhancement

  • New filter in Top operators by duration report in Dashboard: for Agent Performance

    • First Response Time: counting from the time the user picked up the chat first

    • Average Response Time on Dashboard: counting the time taken by agent to move a chat to solved status

  • Remove the validation that the parameter should be mandatory in Template Message screen

  • Allow user to edit the Rejected templates and resubmit again.

  • Allow "Copy" button for all types of templates

  • Allow starting a new conversation without saving a contact from 'Team Inbox'

  • Change in "Dashboard" screen: Show data of all agents instead of only 5 agents as previously

  • Enhancement in "Template Messages" module for Trial account. Trial account can:

    • Create/View and submit draft message template

    • View Pending_internal/Pending/Deleted/Rejected templates which were created by them

    • View all Approved templates

    • Draft Template which submitted by trial user will be updated to "Pending_Internal" status and need Admin to submit to "Pending" status

  • Allow to add/edit/delete team member directly from Team screen

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