Tested in latest stable versions on windows:
Chrome: Version 84.0.4147.105 (Official Build) (64-bit)
Edge: 84.0.522.52 (Official build) (64-bit)
Firefox 79.0 (64-bit)
Support assign team to each member. Each member can belong to multiple team(s).
Support assign conversation to multiple team(s) that all assigned team can view the conversation, except the unassigned team.
Allow system to perform some actions automatically based on the keyword that the customer sends us on WATI, for example:
When customer types ‘talk to an agent’, we need to trigger notification to certain agents
When customer types ‘subscribe’, we need to set the ‘allowBroadcast’ attribute as ‘true’. And if customer types ‘unsubscribe’, we need to set the ‘allowBroadcast’ attribute to ‘false’
When customer types ‘HAPPY’ or ‘SAD’ or ‘NEUTRAL’, we could capture this as a feedback for the conversation
Show agent status: green light if he/she is online and red light if he/she is offline. The status is showing next to agent name in "Assign to" of TeamInbox screen.
Allow selecting the existing attribute name from drop-down list when adding custom attributes of each single contact.
Showing detail reason of failed broadcast message sent per each contact (by icon (i) in each contact row when click to see detail statistic of each broadcast).
Support Copy+Paste image, and support drag image picture directly within the text box
Introduce new role Business Manager : This role will be able to:
Support click to enlarge photo received from customer from TeamInbox screen, without having to download it as before.
Show location co-ordinates as Google Maps Links on Team Inbox