2020.08.1 - Released on Aug 2020

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 84.0.4147.105 (Official Build) (64-bit)

  • Edge: 84.0.522.52 (Official build) (64-bit)

  • Firefox 79.0 (64-bit)

  • IE 11.959.18362.0

WATI Web Enhancement

  • Support assign team to each member. Each member can belong to multiple team(s).

  • Support assign conversation to multiple team(s) that all assigned team can view the conversation, except the unassigned team.

  • Allow system to perform some actions automatically based on the keyword that the customer sends us on WATI, for example:

    • When customer types ‘talk to an agent’, we need to trigger notification to certain agents

    • When customer types ‘subscribe’, we need to set the ‘allowBroadcast’ attribute as ‘true’. And if customer types ‘unsubscribe’, we need to set the ‘allowBroadcast’ attribute to ‘false’

    • When customer types ‘HAPPY’ or ‘SAD’ or ‘NEUTRAL’, we could capture this as a feedback for the conversation

  • Show agent status: green light if he/she is online and red light if he/she is offline. The status is showing next to agent name in "Assign to" of TeamInbox screen.

  • Allow selecting the existing attribute name from drop-down list when adding custom attributes of each single contact.

  • Showing detail reason of failed broadcast message sent per each contact (by icon (i) in each contact row when click to see detail statistic of each broadcast).

  • Support Copy+Paste image, and support drag image picture directly within the text box

  • Introduce new role Business Manager : This role will be able to:

    • View/Send Broadcast

    • View/Add Contact

    • View/Submit Template

  • Support click to enlarge photo received from customer from TeamInbox screen, without having to download it as before.

  • Show location co-ordinates as Google Maps Links on Team Inbox