2020.07.1 - Released on July 2020

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 83.0.4103.116 (Official Build) (64-bit)

  • Edge: 83.0.478.61 (Official build) (64-bit)

  • Firefox 78.0.2 (64-bit)

  • IE 11.900.18362.0

WATI Web Enhancement

  • Allow to update current company logo on top left corner. Admin user can access: Settings --> General -->Backend Logo

  • Allow to send template within chat. The templates that will be used are created from Broadcast --> Template Messages:

    • If the conversation is not closed/expired, there will have a button "Send template" when user move mouse to "Send message" button

    • If the conversation is closed/expired, there will have a button "Send template" in Reply area.

  • New feature on "Mark spam and block" that allow agent to mark spam the conversation of specific contact, and not receiving further message from the contact.

Once a conversation is marked as 'Spam', it would never come up in default view. However, in the Chat filters, we will be able to see a filter 'Blocked Chats'. From 'Blocked Chats', a number can be unlocked using Chat action - "Unblock"

  • Add "Resend confirmation email link" when user registered WATI but doesn't confirm the email and the token expired. If user try to login WATI, the link will be displayed in login screen

  • Allow to create rich template message which contain:

    • Header: can be text or media (image, video, document), can contain 1 variable

    • Body: Text area, can contain many variables

    • Footer: Text

    • Button optional: Can be "Call to action" (visit website, call phone) or "Quick reply"

  • Put sample contact import excel file in Contact import button, so that user can download and amend accordingly.

  • New setting to allow auto reply message sending to customer when no keyword rule matches and the company is in Office Hours. The setting can be found in Automation --> Default Action --> "Send the following fallback message if no keyword search criteria is met"

WATI Bug fixes

  • Fix issue when upload huge contacts from excel import contacts