Tested in latest stable versions on windows:
Chrome: Version 83.0.4103.61 (Official Build) (64-bit)
Edge: 81.0.416.77 (Official build) (64-bit)
Firefox 76.0.1 (64-bit)
Show Debug info tab in General menu for External Administrator role
Allow filter by ticket status and also allow agent to change ticket status:
Support sending some file format that WhatsApp support:
Audio: audio/aac, audio/mp4, audio/amr, audio/mpeg, audio/ogg; codecs=opus
Note: The base audio/ogg type is not supported.
Document: Any valid MIME-type
Image: image/jpeg, image/png
Video: video/mp4, video/3gpp
Note: Only H.264 video codec and AAC audio codec is supported.
Showing attributes key and value in Contact for agent to see it in same view without click into detail to see
Have addons to be used in Google Sheet for WhatsApp Notification